Terms of Service

Effective date: October 30, 2026 · Last updated: October 30, 2026 These Terms of Service ("Terms") are an agreement between you and Orden Investments LLC ("Humdine", "we", "us", "our"). They govern your use of the Humdine website, apps and services (the "Service"). 1. Accepting these Terms By creating an account, accepting an invitation to an organization, or using the Service, you agree to these Terms and to our Privacy Policy (/privacy). If you use the Service for a business, you confirm that you have authority to bind that business, and "you" includes it. You must be at least 18 years old to use the Service. 2. What Humdine is Humdine is back-office software for restaurants: purchase orders, invoices, bill payments and checks, inventory, staff payouts, compliance tracking, reports, and an AI assistant (the "AI Coworker"). Which features you can use depends on your plan (section 5). Humdine is a record-keeping and workflow tool. It does not transfer money on your behalf, hold funds, or act as a bank, payment processor, payroll provider, accountant, or tax or legal advisor. When Humdine records a payment or prepares a check, the money moves only when you or your bank move it. You are responsible for your own tax, payroll, wage-and-hour and accounting obligations. 3. Accounts, organizations and roles Each business on Humdine is an "organization." The person who creates it is its owner and can invite other users and give them roles (owner, operator, manager or staff). Each role can do different things; for example, only owners manage billing and the AI Coworker's auto-pilot, and operators and owners write checks and manage payment methods. You are responsible for: - Keeping your account information accurate and your sign-in credentials secure. - Everything done under your account, and for the users you invite to your organization and the roles you give them. - Telling us promptly at support@humdine.com if you think your account has been accessed without permission. 4. Your data "Your Data" means everything you or your users put into the Service: business records, invoices, documents, vendor and employee information, data imported from connected services, and messages to the AI Coworker. - You own Your Data. You give us permission to host, copy, process and display it only as needed to provide, secure and support the Service, and as described in our Privacy Policy. - You confirm you have the rights and any consents needed to put Your Data into the Service, including personal information about your employees, vendors and customers. - We do not sell Your Data. - You can export Your Data while you have access to the Service, including during the read-only periods described in sections 7 and 8. 5. Plans and prices Humdine is sold as one subscription per organization, on one of four plans. Prices are in US dollars. - Simple: $99 a month. One location, in Simple mode (a reduced feature set without purchase orders, line-item invoices, inventory, or multi-step payments). - Core: $199 a month. - Plus: $499 a month. - Group: $999 a month. Core, Plus and Group include all features and unlimited locations. Every plan includes unlimited users. An annual subscription costs ten times the monthly price and is paid up front for the year. There are no free trials. Prices do not include taxes. Where we are required to collect sales or similar taxes, we add them to your invoice. We may change our prices; we will give you at least 30 days' notice by email before a change applies to your subscription, and it takes effect at your next renewal. 6. Billing, renewal, plan changes and refunds - Payments are processed by Stripe. By subscribing you authorize us, through Stripe, to charge your payment method for your subscription and for anything else you buy in the Service. - Billing is anchored to the 1st of the month. Your first charge covers the days from when you subscribe until the 1st (prorated), and your subscription then renews on the 1st of each month (monthly) or each year (annual). - Your subscription renews automatically at the then-current price until you cancel it (section 8). - Upgrades: when you move to a more expensive plan or term, you are charged the prorated difference for the rest of the current period immediately. - Downgrades: when you move to a less expensive plan or term, the unused portion of the current period becomes a credit on your account, applied to future charges. Credits are not paid out in cash. You cannot move to Simple while your organization has more than one location. - Plan changes are shown on a confirmation page, with the new price and any amount due, before anything changes. - Except where the law requires otherwise, payments are non-refundable, including for partial periods, unused AI budget, and budget resets. 7. Failed payments If a payment fails, we will notify the owner and Stripe will retry the charge. Counting from the day of the first failed payment: - Days 0–14 (grace period): the Service keeps working, except that AI features are paused. - From day 15 (read-only): you can sign in, view, search and export your records and reprint checks already issued, but you cannot add or change records, and AI features stay off. Forwarded emails are held and processed after you pay. - By day 45: if the balance is still unpaid, your subscription ends and the cancellation rules in section 8 apply. Paying the overdue balance at any point before your subscription ends restores full access. 8. Cancellation and what happens to your data - The owner can cancel at any time in the billing settings. Cancellation takes effect at the end of the current paid period; you keep full access until then, and you can undo the cancellation before that date. We do not refund the rest of the period. - After your subscription ends (by cancellation or under section 7), your organization stays available read-only for 90 days, so you can view and export Your Data. - We email the owner 30, 7 and 1 days before that 90-day period ends. - After the 90 days, your organization is scheduled for deletion. Deletion is reviewed and carried out by a person at Humdine; it is never automatic. Copies in our backups are removed within 30 days. - You can subscribe again at any time before deletion to restore full access. - We may keep limited records after deletion where the law requires it or for billing, security and audit purposes, as described in the Privacy Policy. 9. The AI budget Every plan includes a monthly AI budget for AI features such as invoice and receipt scanning and the AI Coworker. - Usage is shown as a percent of your plan's budget. We warn the owner at 75% and 90%. - When the budget is used up, AI work stops until your next billing period, until you buy a budget reset, or until you upgrade. Everything else in Humdine keeps working. - Only successful AI work counts against the budget. - The budget resets at the start of each billing period; unused budget does not carry over to the next period. On an annual subscription, the year's budget is pooled across the year. - Work the AI Coworker does in the background on its own is limited to a share of the budget each day, so that some budget is always left for your own requests. - Budget resets are optional, one-time purchases that the owner can make once the period's budget is 75% used or AI work has paused: $75 (Simple), $150 (Core), $375 (Plus) or $750 (Group). A reset adds one month of budget to the current billing period only. Resets are non-refundable. - We may give extra budget at our discretion, for example during your first paid period. That does not change your plan. 10. AI features - AI output can be wrong. Scanned invoices, extracted amounts, matches, summaries, reports and suggestions may contain errors. Review them before you rely on them, especially before paying a bill, issuing a check, or filing anything with a government agency. - By default, the AI Coworker prepares drafts and a person with the right role confirms them before anything is saved. - Auto-pilot is off unless the owner turns it on. When it is on, the AI Coworker may take certain actions without asking first, but only within the rules and spending limits the owner sets. Payments over the owner's approval limit are held for the owner's approval. The owner can turn auto-pilot off and undo actions it took. - You are responsible for the actions you confirm and for the auto-pilot rules your organization sets. - AI features are processed by our AI provider as described in the Privacy Policy. 11. Connected services You can connect third-party services such as Toast or Square, or your own AI assistant through the Humdine connector. Your use of those services is governed by their own terms. We are not responsible for them, and a connection may stop working if the provider changes or ends it. 12. Acceptable use You agree not to: - Use the Service for anything unlawful, fraudulent or deceptive, including creating false checks, invoices or records. - Upload content you do not have the right to use, or malware. - Try to access another organization's data, probe or break our security, or get around plan limits or the AI budget. - Overload the Service, or scrape it except through features we provide. - Reverse-engineer the Service, or resell or sublicense it without our written consent. We may suspend access that breaks these rules or puts the Service or other customers at risk. Where reasonable, we will tell you first. 13. Our intellectual property The Service, its software, design and content (other than Your Data) belong to Humdine and its licensors. We give you a limited, non-exclusive, non-transferable right to use the Service under these Terms while your subscription is active. If you send us feedback, we may use it without obligation to you. 14. Availability and changes to the Service We work to keep the Service available and secure, but we do not promise it will be uninterrupted or error-free. We may change, add or remove features. If we remove a major feature your plan includes, we will tell you in advance. 15. Disclaimer To the fullest extent the law allows, the Service is provided "as is" and "as available," without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement. 16. Limitation of liability To the fullest extent the law allows: - Neither party is liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data, even if told they were possible. - Humdine's total liability for all claims relating to the Service is limited to the amount you paid us in the 12 months before the event giving rise to the claim. 17. Ending these Terms You can stop using the Service at any time by cancelling (section 8). We may end these Terms or suspend your account if you materially breach them and do not fix the breach within 30 days of our notice, or immediately for serious misuse, fraud or non-payment as described in section 7. Sections that by their nature should survive (including 4, 6, 13, 15, 16 and 19) survive. 18. Changes to these Terms We may update these Terms. For material changes, we will notify the owner by email or in the app at least 30 days before they take effect. Using the Service after that date means you accept the updated Terms. The "Last updated" date at the top shows the latest version. 19. Governing law and disputes These Terms are governed by the laws of the State of Georgia, USA, without regard to conflict-of-law rules. Any dispute relating to these Terms or the Service will be brought only in the state and federal courts located in Cherokee County, Georgia, and both parties consent to the jurisdiction of those courts. 20. General These Terms and the Privacy Policy are the entire agreement between you and Humdine about the Service. If any part is unenforceable, the rest still applies. Not enforcing a right is not a waiver of it. You may not transfer these Terms without our consent; we may transfer them in a merger, acquisition or sale of our business. 21. Contact Orden Investments LLC 1 Innovation Way, Woodstock, GA 30188 support@humdine.com